I have experience with Microsoft word, excel, access, publisher and power point. I have help desk experience and I am used to multi-tasking server and computer related problems and issues. I can handle customer service issues and was trained in Fortune 100 Amusement and Entertainment facility. I have experience with VPN, CRM, VNC, unix, netscape, thunderbird, mozilla, firefox, outlook, microsoft exchange. I serve as executive secretary for a local theater. I have installed and maintained a website, and serve as webmaster over that domain. I maintain the training documentation for an IT help desk operation. I have worked in Front Page and Dreamweaver.
Education degree
BA
Major specialization
Other, Broadcast Communications
Second specialization
First language
English
Areas of specialization
Not selected
Work experience
Present Occupation: Information Technology Help Desk Data Analyst & Senior Analyst
job duties: Create and maintain training documentation for the Help Desk.
Train incoming analysts and facilitate on going training sessions for the help desk. Trouble shoot problems using computer software and hardware or inquiring how to use specific software such as statistical, graphics, data base, printing, word processing, electronic mail and operating systems errors.
Editing Experience in Years: 3
Secondary Occupation: Executive Secretary
job duties: Record and present minutes of monthly meetings to discuss matters relating to the operation
Computer experience
Word, Excel, Access, Power Point, Publisher, Outlook, Outlook Express, IE, Mozilla Firefox, Thunderbird, Outlook, Unix, Linux, Visual Studio, Media Player, Quicktime
TonyaTonya is not available at this time.
