Vacation Rental Operators Editing and Proofreading Services

An owner hands over their cottage and receives a statement each month. Gross booking revenue, a management fee, a cleaning charge, a linen charge, a commission to the platform, a card processing fee, a maintenance item, and a net figure that is roughly half of what they thought the booking calendar implied. Everything on the statement is legitimate. Almost none of it was explained before they signed.

We edit what holiday letting and short-term rental managers produce — owner management agreements and their fee schedules, owner statements and revenue reporting, revenue forecasts and occupancy projections for prospective owners, pricing and availability strategy documentation, cleaning, linen and maintenance charge schedules, owner-facing damage and incident reporting, property standards and equipping requirements, termination, notice and handback documentation, guest-facing house information written on the owner's behalf, and onboarding material for new owners. Our editors work on the statement an owner reads every month.

The owner statement and the agreement behind it are where a management relationship is either durable or resented, and their failure is presenting a net figure without the structure that produced it. An owner cannot tell a bad month from a bad arrangement. We work through these so the statement runs from gross to net in the same order every month, with every deduction on its own line and named in the terms the agreement uses, since a statement whose lines match the agreement can be checked and one that does not cannot; so anything charged to the guest rather than the owner is shown separately, because owners routinely believe cleaning fees paid by guests are theirs; so the commission base is stated explicitly — whether the management fee is calculated on gross booking value, on the amount received after platform commission, or on net revenue, given that these differ by a fifth on the same booking; so the forecast given at onboarding is compared with the actual, as an owner who was shown 62% occupancy and achieves 48% needs to see the comparison from you rather than work it out; so pass-through costs are distinguished from marked-up ones and any mark-up is disclosed; so damage and maintenance charges carry the evidence and the decision route; and so the notice period, the handback position on forward bookings and any charge on leaving are stated in the onboarding pack rather than only in the agreement. Statements written this way keep owners for years.

Everything you send is treated in confidence, including agreements, owner statements and property information. We are editors rather than letting agents, accountants or legal advisers, and we offer no view on fees, revenue or agreements. What we can do is make the route from gross to net checkable.