Hotels and Resorts Editing and Proofreading Services

A hotel quotes a rate and charges a total, and the gap between them is where guest goodwill is spent. Resort fees, destination charges, service charges, parking, wi-fi tiers, early check-in, tourism levies — each is defensible individually and the aggregate arrives at checkout as a surprise. The guest who compared four hotels on price and chose this one now discovers the comparison was meaningless, and the review says the hotel was dishonest even though every charge was disclosed somewhere.

We edit what hotels, resorts and accommodation groups produce — rate descriptions and inclusions, mandatory fee and charge disclosures, room type descriptions and their differences, booking terms and cancellation policies, pre-arrival and confirmation communications, check-in and check-out information, guest directories and in-room information, food and beverage descriptions, spa, leisure and facility information with access rules, accessibility descriptions and adapted room information, loyalty and member rate terms, group and event documentation, complaint and service recovery correspondence, and review responses. Our editors work on the difference between the rate and the bill.

Fee disclosure is the practice that determines whether a guest leaves willing to return. We rewrite these so the total a guest will actually pay is shown at the point of comparison rather than at the point of payment — the nightly rate, the mandatory fees per night, the taxes and the total for the stay, in one figure a guest can hold against another hotel's; so every mandatory charge names what it covers, because a resort fee described as covering the wi-fi, the pool towels and the gym is a fee and one described as a resort fee is a surcharge; so anything optional is unmistakably optional, since a charge presented as standard and removable on request is removed only by the guests who know to ask; so parking, early check-in and late checkout are priced upfront where a guest is planning; and so the confirmation email repeats the total rather than the rate. Hotels that show the total lose some comparison-shopping bookings and gain the checkout that does not end in an argument.

Everything you send is treated in confidence, including rates, guest information and commercial terms. We are editors rather than hospitality, legal or regulatory advisers, and we offer no view on pricing practice, fee disclosure requirements or consumer law in your jurisdiction. What we can do is make the pricing clear and the descriptions match what the guest receives.