Visitor Centres Editing and Proofreading Services

A visitor centre trades on being the one source in town without a commercial interest. Somebody walks in and asks where to eat, what to do with two children on a wet afternoon, or whether the coastal path is manageable with a bad knee, and they ask because they believe the answer is not a sale. That belief is the centre's entire asset, and it is quietly eroded by the mechanism most centres use to fund themselves: paid membership, commission bookings, and a leaflet rack whose positions are sold.

We edit what visitor centres, tourist information points and gateway attractions produce — local information and recommendation material, what's-on and event listings, walking and route information with honest difficulty grading, accessibility information for local venues, membership and paid listing terms for local businesses, impartiality and recommendation policies, booking and commission arrangements, staff guidance on answering enquiries, interpretation and orientation displays, retail and product information, transport and practical information, seasonal and weather-dependent guidance, and partnership documentation with attractions and the local authority. Our editors work on the line between information and promotion.

The impartiality question is the one every centre faces and few address in writing. Staff are asked for a recommendation, the centre earns commission from three of the twelve options, and the honest answer and the funded answer diverge. We write these so the policy is stated to visitors rather than only held internally — that members are marked as members, that the centre earns commission on bookings and how much, and that a recommendation is a recommendation regardless; so staff guidance separates the two kinds of answer explicitly, giving them permission to name a non-member when it is the right answer, since a visitor who is sent somewhere good returns to the centre and one who is sent somewhere convenient does not; so the leaflet rack's paid positions are disclosed, because visitors assume curation and receive advertising; and so the genuinely useful information a centre holds and nobody else does — which car park fills by ten, which path is impassable after rain, which attraction is worth the money on a wet day — is written down rather than living in one member of staff. That knowledge is what the centre is for.

Everything you send is treated in confidence, including membership terms, commercial arrangements and partner material. We are editors rather than tourism or legal advisers, and we offer no view on commercial arrangements, competition or advertising rules. What we can do is make the information genuinely useful and the commercial position honest.