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A partner of Global Village Language Services: Editing, Translation, Writing, Publishing. All your document publishing needs in one spot!

Online help writer and editor

Online help -- all software needs it. I have over 7 years of experience designing, writing, and editing online help systems. Let me go to work for you!

Skills:
*Meet with project managers and software developers to set expectations for working relationship, the documentation process, and the deliverables.
*Perform needs, user, and task analyses to determine the type of documentation to create and to design the documentation to exceed customer expectations.
*Design, write, and create online help, user guides, and tutorial systems for software products, a company knowledge base, and departmental policies and procedures.
*Collaborate with marketing associates, graphic designers, software engineers, and project leaders to plan projects and create documentation.
*Edit documents to ensure consistency, accuracy, and adherence to department standards and company branding guidelines.
*Balance customer expectations and project needs to ensure needs are met and customers are satisfied.
*Manage project workload to ensure that deadlines are met and customers are satisfied.
*Develop timelines and project plans to communicate project dates and production deadlines.
*Implement tracking methods to ensure all project work is forecasted, assigned to team members, and completed on time and within budget.







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