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Kathleen's Profile


25+ years in technical writing, editing (all levels), proofreading, copy editing, SEO, research & analysis

Editing Rates

Rate Per PageUS $11.50
Rate Per WordUS $3.83
Rate Per HourUS $58.33
NOTE:
these rates are not set in stone and are only an average for this editor. The actual rate applicable to your document will depend on the depth of the edit, the quality of the writing, the topic matter, the proximity of the deadline, the length of the document and several other factors.

General

Editor's LevelGold Star Level Editor Scored 97% on editing test.
Diamond Star Level Editor Test score 100% .
Gold Star Level Editor Test score 85% or higher.
Silver Star Level Editor Test score 70% to 84%.
Bronze Star Level Editor Test score less than 70%.
First nameKathleen
Country United States
City Vail
Profile
Education degree Other, 93 units to BA
Major specialization Other, Music
Second specialization Other, Humanities
First language English
Areas of specialization Not selected

Work experience

Present Occupation: Documentation Coordinator and Analyst, University of Arizona, iPlant Collaborative/BIO5, 2010-Present
Editing Experience in Years: 25+
• Write user guides for software applications created for scientists as part of a $100 million NSF grant. Work with developers, scientific analysts, design team, and customers on identifying and troubleshooting areas that can be improved. Write content to help users navigate the applications, anticipate questions, track and implement areas of improvement. Test code as it progresses to release, write bugs, track changes, suggest improvements to GUI and functionality.

Present Occupation: Webmaster
• Design, create, write, edit, lay out, create graphics and logo for websites for clients. Work closely with customer to identify needs. Main website. Publicize events with social media.

Senior Editor/SEO Search Analyst, Intuit Inc., 2003 – 2009
Work at Intuit spanned two major areas: search optimization and technical editing. Based in both Tucson and Mt. View, CA, and worked remotely for several years.
• Diagnosed root cause issues on Quickbooks.com and Agent Home Support websites and QuickBooks in-product Help content, researched customer feedback, evaluated and proposed innovative and practical solutions. Collaborated with writers, editors, engineering, and XD to successfully resolve issues.
• Modified and managed Google Search Appliance (GSA) settings, created and maintained synonym file, stop words file, and edited dictionary file.
• Managed Best Bets for QuickBooks.com Support website, defined process for selecting and requesting a Best Bet, created and maintained Best Bets file in XML.
• Collaborated and drove multiple projects to improve Quickbooks.com Support Home and Agent Home websites and QuickBooks in-product Help, working cross-functionally with management, writers, editors, SMEs, engineering, and XD teams.
• Team lead on engineering team for search optimizer tool, an application that allows writers to view edited and optimized Help topics immediately in the product instead of waiting for the next build. Identified requirements and wrote specs, worked with product development on design and functionality, wrote UI copy, did QA testing, created synonym files, edited Help files, created training materials, trained writers and provided ongoing training on use of tool use and better techniques for improved search results.
• Key contributor to the Web sprint team and driver of multiple sprints for the Content team using Agile scrum methodology.
• Managed regression testing of Support and Agent Home Web sites. Wrote test plans to benchmark and track improvements, created tools used to gather and track data (Intuit QuickBase), coordinated QA regression testing, coordinated or collaborated on improvement sprints, benchmarked improvements.
• Researched, analyzed, evaluated, proposed solutions, and contributed to project improvements as part of Web sprints and Content sprints.
• Defined, wrote, published, trained, and mentored agents and writers on developing content for improved findability (Support and in-product Help).
• Created two editorial departments: KnowledgeBase (7 technical writers based in Tucson, AZ) and in-product Help content (30 information designers located nationally, based in Mountain View, CA). Developed, created, and maintained processes, standards, tools, databases, schedules, tracking, tracking, reporting.
• Responsible for editing of 30+ writers across United States, ranging from developmental editing, copy editing, technical editing, and UI review of in-product Help and KnowledgeBase articles with a fierce passion for technical accuracy, organization, and clarity.
• Managed editorial schedules of multiple projects and applications for 30+ writers nation-wide.
• Developed and maintained database (QuickBase) submission portals for editorial submissions and review process for two editorial departments.
• Researched, documented, published, and provided ongoing writer training, coaching, and mentoring regarding editorial standards, style guides, troubleshooting, tool use, and best practices.
• Researched and analyzed customer feedback and industry standards, interviewed Subject Matter Experts, agents, developers, and writers on functionality and issues around QuickBooks product and features for new releases.
• Published and presented updates, dashboards, and reports for senior management.

Technical Writer, IFS (Tucson, Arizona), 2000–2002
Wrote, edited, published online documentation and online learning materials. Edited documents written by non-English speaking writers. Created UI, documentation standards, style guide.

Technical Writer, GroupSystems (Tucson, Arizona), 1999–2000 / 1993–1995
Permanent and contract (1999–2000) positions for GroupSystems (formerly Ventana) groupware software company. Interviewed and worked closely with developers and functional experts on functionality and design. Wrote, edited, designed user guides and in-product Help files; UI design, error messaging, QA testing. Created marketing materials, including animated Marketing demo disk using animation software, and introduced new product at international conference. Winner, Society for Technical Communication Award of Achievement and Award of Merit.

Technical Writer, IKON Office Solutions (Tucson, Arizona), 1995–1999
Wrote and edited user guides, online help, Web pages, marketing materials, newsletter articles. Worked with dev team on software design and requirements. Wrote and coordinated usability tests and other quality assurance procedures. Composed and recorded original music for website. Created and maintained company style guide, policies and procedures, other procedural documents.

Environments: Proficient in Dreamweaver, OpenCMS, Intuit QuickBase, TeamSite, Sharepoint, Lucene, Perforce, Microsoft Word, Excel, PowerPoint, HTML, XHTML, SnagIt, Adobe Acrobat. Familiar with JavaScript, XML, Fireworks, Flash, Photoshop, Access, ColdFusion, Framemaker, PageMaker, RoboHELP, FrontPage, Doc to Help.






Computer experience

Word 2007

Excel 2007

PowerPoint 2007

Access 2007

(rest of Office 2007 suite)

QuickBooks

Quicken

TurboTax

Macromedia Dreamweaver

Macromedia Flash

Macromedia Fireworks

Macromedia Freehand

Snagit

Adobe Photoshop Lightroom

Skype




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