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FOR EDITORS: How to find your password

If you have forgotten your password use the "Get New Password" button.

On the editor's login page, type in your login (the email address that you signed up with) then enter ANY password (like 1234) and click "Login." A "Get New Password" button will appear. Enter your email address once again, and click "Get New Password" and a new password will be sent to the address you have entered. (This will only work if the email address you have entered is in our database already.)

If the password reminder button does not appear, check to make sure the address you entered is the same as the one that you signed up with. The button will not appear unless you enter the correct email address.

If you are sure you have the right login information, but are still having trouble logging in, try using copy and paste to input your login information.

If you still are having trouble try the hints below.

FOR CLIENTS: How to find your password

If you have forgotten your password use the "Get New Password" button.

On the client's login page, type in your login (the email address that you signed up with) then enter ANY password (like 1234) and click "Login." A "Get New Password" button will appear. Enter your email address once again, and click "Get New Password" and a new password will be sent to the address you have entered. (This will only work if the email address you have entered is in our database already.)

If the password reminder button does not appear, check to make sure the address you entered is the same as the one that you signed up with. The button will not appear unless you enter the correct email address.

If you are sure you have the right login information, but are still having trouble logging in, try using copy and paste to input your login information.

If you still are having trouble try the hints below.

Points to check when trying to log in:

  1. If you are an editor and you are new to EditFast you must click on the confirmation link in the confirmation email sent to you when you first registered.

  2. Editors please check this confirmation link to see if it is broken into two lines by your email application. If so, carefully copy and paste each part into your browser address bar.

  3. Your "Login" is your full email address with which you originally registered.

  4. Copy and paste your password and email address

  5. Check your browser to make sure cookies from editfast.com can be accepted

    • For Internet Explorer

      • Open your Internet Explorer browser window. Select "Tools", then "Internet Options", then "Privacy", then "Edit." Enter "editfast.com" in the text field and click "Allow", then click "Okay." Click "Okay" again.

  6. Check your browser to make sure Javascript is enabled

    • For Internet Explorer

      • Open your Internet Explorer browser window. Select "Tools", then "Internet Options", then "Security", then click on the globe icon for "Internet", then click "Custom." Scroll down until you find "Scripting", then "Active Scripting." Select "Enable"

*NOTE: There are several different versions of browsers for different platforms. These instructions are for the Windows version of Internet Explorer. The process in other browsers, other versions, and for other platforms will be similar, but may vary somewhat. You should experiment to see which preferences or settings are best for your situation.

If you are still having trouble after experimenting with the above please contact us and include the following information:

  1. Your platform and version #
  2. Your browser and version #
  3. Any error messages you receive
  4. Exact information about what happens when trying to log in
  5. What steps you have taken to try and solve the problem
  6. Any other information you think might help us to solve the problem

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