Appliance Repair Editing and Proofreading Services

You attend, you diagnose, and the honest answer is that the part costs £180 and the machine is worth £220. Say it badly and the customer thinks they have paid a callout charge to be told nothing. Say it well and they either buy the repair knowingly or thank you for saving them from it — and they ring you again in two years about the other machine.

We edit what appliance repair businesses produce — callout and diagnostic charge explanations, repair or replace recommendations and their costings, quotations for parts and labour, terms of business and warranty documentation, booking and appointment communications, no-fault-found and unrepairable outcome letters, parts availability and lead time notifications, guarantee terms on completed repairs, invoices and their itemisation, and website content explaining how a visit works. Our editors work on the document that explains why a machine is not worth repairing.

The repair-or-replace recommendation is where an appliance business is either trusted or suspected, and its failure is a verdict without the arithmetic. A customer told the machine is not economical to repair has been given a conclusion and no way to check it. We write these so the recommendation shows the numbers — the part, its cost, the labour, the total, and the honest current price of an equivalent new machine — since a customer who can see £212 against £229 makes their own decision and does not feel sold to; so the age and the expected remaining life is stated, given that a five-year-old machine with one failed component is a different proposition from a nine-year-old one that will need a pump next; so the diagnostic charge is explained as buying a diagnosis rather than a repair, and stated before the visit rather than justified after it; so anything found that the customer did not report is named separately, because this is where suspicion begins and a photograph settles it; so the guarantee on a repair is stated with what it covers and what it does not, particularly other components; so where the machine can be repaired but the customer may not want to, both options are put with no recommendation attached; and so the letter says what to do with the old machine. Recommendations written this way produce customers who call again.

Everything you send is treated in confidence, including pricing, terms and customer correspondence. We are editors rather than engineers or consumer law advisers, and we offer no view on repairs, pricing or your obligations. What we can do is show the arithmetic behind the recommendation.