Auto Detailing Editing and Proofreading Services

A car arrives with a scratch on the offside wing that nobody mentions. It leaves clean, the scratch is now visible against paint that has been polished around it, and the customer is certain it was not there before. They are not lying. They had not noticed it, because the car was filthy — and there is no way to settle the argument unless somebody photographed it in the first ten minutes.

We edit what detailing and valeting businesses produce — pre-work condition records and photographic protocols, service descriptions and what each level includes, realistic outcome statements for paint and interior work, quotations and their exclusions, correction and ceramic coating documentation, aftercare and maintenance instructions, terms of business and liability documentation, booking and duration communications, damage and dispute correspondence, and website content describing what detailing can and cannot achieve. Our editors work on the record taken before any work starts.

The pre-work condition record is what protects both the business and the customer, and its failure is a general disclaimer instead of evidence. A term saying the company accepts no liability for pre-existing damage does not tell anybody which damage was pre-existing. We write these so the record is a stated set of photographs taken in a stated sequence — each panel, each wheel, the roof, the interior, the boot, plus close-ups of anything already damaged — with the time and date, since a consistent sequence means nothing is forgotten on a busy Saturday; so the customer is asked to look at the specific items found and confirm them, because a signature on a form is weaker than a conversation about the scratch on the wing; so anything that will become more visible after cleaning is named at that point, given that swirl marks, stone chips and faded trim all announce themselves on clean paint and this is the single most common complaint in the trade; so the realistic outcome is stated for the work booked — what a machine polish will remove and what needs paint, what a wet-vac will lift from a fabric seat and what is permanent; so the risks that come with certain work are stated, covering older clearcoat, aftermarket paint and delicate trim; so the aftercare is written as actions with intervals; and so the record is retained and the customer knows for how long. Records taken this way end disputes in one photograph.

Everything you send is treated in confidence, including terms, pricing and customer correspondence. We are editors rather than detailers or legal advisers, and we offer no view on techniques, outcomes or liability. What we can do is turn a disclaimer into evidence.