Refund Policy
Last updated: 12 September 2026
The short version. For thirty days after we deliver your edited document, if you are not satisfied you get your money back. You do not have to justify it, prove anything, or send the file back. Email hello@editfast.com and say you want a refund.
What is guaranteed
Every piece of editing work EditFast delivers. Not a sample of it, not the first pass, not some tiers and not others — all of it, at every editing level, for every kind of document.
When the thirty days start
On the day we send you the finished document — the final pass, not the first. If your job was delivered in parts, the clock starts on the last part. If we are late, it starts when you actually receive the work.
How to claim it
Email hello@editfast.com from the address you used to place the job, or reply to any email we sent you about it, and say that you want a refund. That is the whole process.
You do not need to give a reason. You will not be asked to justify your dissatisfaction, complete a form, agree to a further round of editing first, or return or delete the edited file. If you would like to tell us what went wrong we would genuinely like to know, because it is how we get better — but it is not a condition of the refund and we will not ask twice.
How quickly, and how much
We acknowledge every refund request within one business day and issue the refund within five. You get the full amount you paid for the work, refunded by the same method you paid with. No handling charge, no administration fee, and nothing deducted for work already done.
If your payment method cannot accept a refund — a closed account, an expired card — we will arrange another way with you. That is our problem to solve, not a reason for you to receive less.
What happens to your document
Nothing changes. The edited file stays yours, to use however you like, refund or no refund. We do not ask for it back and we could not take it back if we wanted to. Your uploaded original is deleted from the server thirty days after upload either way, as described in the privacy policy.
Before you ask for a refund — one thing worth knowing
You do not have to do this, and choosing not to costs you nothing. But if what is wrong is something we could fix, say so instead and we will fix it at no charge, and the thirty days keep running while we do. Correcting our own work is never a revision and is never billed. Plenty of problems that look like grounds for a refund are actually an editor who misunderstood the brief, and those take a day to put right.
Cancelling before delivery
Different situation, and simpler. Before work starts, cancel for any reason and owe nothing. Once work has started, cancel and pay only for the passes already completed on the portion already edited; we will send you the work as it stands. See the terms of service.
If a deadline is missed
If we deliver late and the delay was ours, you may either accept the work at a reduced price we agree with you, or cancel and pay nothing. That is in addition to this guarantee, not instead of it.
Your rights where you live
This guarantee is on top of whatever consumer protection law gives you in your own country or province. It does not replace those rights, and nothing on this page asks you to give one up. Where the law gives you more than this page does, the law applies.
Questions
Email hello@editfast.com or call 1 (877) 333-3321 and you will reach a person. See also the terms of service and what editing costs.