Food Distributors and Wholesalers Editing and Proofreading Services

At four in the afternoon a manufacturer calls: a batch code is being withdrawn, and it shipped through you eleven days ago. What matters over the next two hours is whether you can name every customer who received it, how much each of them got, and how many of them you can reach before their kitchens open — and whether the person who can run that query is on holiday.

We edit what food distributors and wholesalers produce — recall and withdrawal procedures, traceability and mock recall documentation, customer and supplier notification templates, receiving and cold chain procedures, warehouse and picking instructions, food safety and audit documentation, delivery and service level terms, and customer communications when something goes wrong. Our editors work on procedures that get used once and have to work.

The recall procedure is the document that decides how a bad afternoon goes, and its failure is a plan that describes responsibilities without describing actions. A recall is executed by whoever is in the building, under time pressure, using systems they may not use daily. We work through these so the procedure is written as a sequence of tasks with named roles and their deputies, with telephone numbers in the document itself rather than in a directory, since the first failure is always that the named person is unreachable; so the traceability query is described step by step — where to run it, what to enter, what the output looks like — because the person doing it at 4pm may never have run it; so the customer notification is drafted in advance in three versions covering a precautionary withdrawal, a recall for a safety hazard, and an allergen event, given that these say different things and none of them should be composed under pressure; so the decision to notify a regulator is assigned to a named role with the trigger, not left to a meeting; so the physical control of stock is described — where it is moved to, how it is marked, who signs; so the mock recall is specified with a frequency, a time target and a written result, as a procedure never tested is a procedure that will not work; and so the reconciliation of quantity shipped against quantity recovered is required in writing. Procedures written this way turn a crisis into a process.

Everything you send is treated in confidence, including procedures, customer lists, incident records and supplier correspondence. We are editors rather than food safety practitioners or regulatory advisers, and we offer no view on recall decisions, food safety or compliance. What we can do is make the procedure usable by whoever is holding it.