Translated Text Polishing Editing and Proofreading Services

ISO 17100 gives one-line definitions to check, revision, review, and proofread, and editing is not among those names.1 Two of the four differ mainly in whether the person doing the work is reading the source language alongside the English. A request to polish a translation names none of them, and leaves the choice to whoever picks the file up.

Four operations, and what tells two of them apart

ISO 17100:2015 sets requirements for translation services, and its second clause defines these four among other terms. A check is an "examination of target language content carried out by the translator."1 A revision is a "bilingual examination of target language content against source language content for its suitability for the agreed purpose."1 A review is a "monolingual examination of target language content for its suitability for the agreed purpose."1 To proofread is to "examine the revised target language content and applying corrections before printing."1

Revision is bilingual and review is monolingual, and only the first names the source language content. The standard also says what happens to the word editing. Its note to revision says that "the term bilingual editing is sometimes used as a synonym for revision."1 Its note to review says that "the term monolingual editing is sometimes used as a synonym for review."1 The same division runs through the people, since a reviser "revises target language content against source language content" and a reviewer "reviews target language content."1

A second vocabulary for machine translation output

ISO 17100 defines post-edit at 2.2.4 as "edit and correct machine translation output."1 Its scope clause nonetheless states that "the use of raw output from machine translation plus post-editing is outside the scope of this International Standard."1 The term is defined there and the work is governed elsewhere.

ISO 18587:2017 covers the ground the older standard set aside. Its scope reaches "the process of full, human post-editing of machine translation output and post-editors' competences."2 Full post-editing is a "process of post-editing to obtain a product comparable to a product obtained by human translation."2 Light post-editing is a "process of post-editing to obtain a merely comprehensible text without any attempt to produce a product comparable to a product obtained by human translation."2 The requirements clause covers the first of those two.

What a certification fixes in place

Some federal rules describe the translator rather than the translation. Under 45 CFR 92.4, a qualified translator "has demonstrated proficiency in writing and understanding both written English and at least one other written non-English language."3 The second half of the definition covers ability, and it runs as one clause. That clause reaches translating "effectively, accurately, and impartially," using specialized vocabulary "without changes, omissions, or additions and while preserving the tone, sentiment, and emotional level of the original written statement."3

Other rules attach the promise to the document. Under 8 CFR 103.2(b)(3), "any document containing foreign language" submitted to United States Citizenship and Immigration Services needs "a full English language translation which the translator has certified as complete and accurate."4 The translator's certification of competence accompanies the document as well.4 A nonprovisional patent application filed in another language requires an English translation, "a statement that the translation is accurate," and a processing fee.5

Readability is required, in different rules again

Medicaid managed care regulations put a readability duty in writing, addressed to the state. Under 42 CFR 438.10(d)(6), the state must provide, and require "MCOs, PIHPs, PAHPs, PCCMs, and PCCM entities" to provide, "all written materials for potential enrollees and enrollees" on stated conditions.6 Two of those conditions are to "use easily understood language and format" and to use a font size "no smaller than 12 point."6 Paragraph (d)(3) has the state require "each MCO, PIHP, PAHP, and PCCM entity" to make its materials critical to obtaining services available in the prevalent non-English languages in "its particular service area."6 Those materials include, "at a minimum, provider directories, enrollee handbooks, appeal and grievance notices, and denial and termination notices."6 Requirements of that kind speak to how a finished text reads, and say nothing about its relation to a source.

ASTM F2575-23 moves the question earlier. The practice "is intended to apply to all translation projects regardless of the translation service provider selected."7 It is built around specifications agreed between requester and provider before production begins.7

The part of this we can take

We are not a translation service and we do not certify translations. We do not set an English text beside a source in another language, and we reach no conclusion about fidelity. That comparison is the operation ISO 17100 calls revision, and it belongs to a bilingual professional. Our reading is monolingual by necessity, covering sentence structure, article and preposition use, a term rendered three ways across thirty pages, and the punctuation that decides where a clause attaches. A client's document is confidential the moment it reaches us.

The sequence matters as well as the name. A proofread, in the standard's definition, examines "the revised target language content."1 That definition assumes a revision has already happened. A scope of work that asks for proofreading, without saying whether a revision has taken place, has settled less than it appears to.

ISO lists ISO 17100:2015 as an International Standard to be revised, with one amendment from 2017 and ISO/AWI 17100 under development.8 A contract naming the standard without an edition year points at a document its publisher has marked for revision. What the next edition does to these definitions is the part worth watching.

Appendix: the surrounding terms these definitions rely on

Translation itself is a "set of processes to render source language content into target language content in written form."1 A note adds that a translation may refer to formats other than text-based ones.1 Source language content is "language content to be translated," and target language content is "language content translated from source language content."1 A translator is a "person who translates."1

A correction, in the standard's translation service sense, is "action taken to correct an error in target language content or translation process."1 The same definition reaches a nonconformity to a requirement of the standard "when conformity has been claimed."1 The note to that entry lists where such errors are typically found, naming the translator's own check, a report from a reviser, reviewer, proofreader or client, and an internal or external audit.1

References

  1. International Organization for Standardization, ISO 17100:2015, Translation services: Requirements for translation services, clause 2, May 2015. https://cdn.standards.iteh.ai/samples/59149/e4d013e55e06445488dcc2f7ef7f3d6f/ISO-17100-2015.pdf
  2. International Organization for Standardization, ISO 18587:2017, Translation services: Post-editing of machine translation output, Requirements, 2017. https://cdn.standards.iteh.ai/samples/62970/6b153fdd8bd547ed8e801b4cab3fe083/ISO-18587-2017.pdf
  3. Office of the Federal Register, Electronic Code of Federal Regulations, 45 CFR 92.4, definition of qualified translator. https://www.ecfr.gov/current/title-45/subtitle-A/subchapter-A/part-92/subpart-A/section-92.4
  4. Office of the Federal Register, Electronic Code of Federal Regulations, 8 CFR 103.2(b)(3), Translations. https://www.ecfr.gov/current/title-8/chapter-I/subchapter-B/part-103/subpart-A/section-103.2
  5. Office of the Federal Register, Electronic Code of Federal Regulations, 37 CFR 1.52(d), application in a language other than English. https://www.ecfr.gov/current/title-37/chapter-I/subchapter-A/part-1/subpart-A/section-1.52
  6. Office of the Federal Register, Electronic Code of Federal Regulations, 42 CFR 438.10(d), language and format of written materials. https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-438/subpart-A/section-438.10
  7. ASTM International, ASTM F2575-23, Standard Practice for Language Translation, 2023. https://store.astm.org/f2575-23.html
  8. International Organization for Standardization, catalogue entry for ISO 17100:2015, published May 2015, stage 90.92. https://www.iso.org/standard/59149.html

A worked example: Language Services Scope of Work, Enrollee Handbook

the scope of work a health plan issued for translating an enrollee handbook, checked against the standards and rules it names

ISO 17100:2015 defines check, revision, review, and proofread. A revision is a bilingual examination of target language content against source language content. A review is a monolingual examination of the target language content alone. To proofread, in the standard's definition, is to examine content that has already been revised and to apply corrections before printing. ISO 17100 also places raw machine translation output plus post-editing outside its own scope. ISO 18587:2017 provides requirements for full, human post-editing. It defines full post-editing as aimed at a product comparable to one obtained by human translation, and light post-editing as aimed at a merely comprehensible text. Under 45 CFR 92.4 a qualified translator works without changes, omissions, or additions and preserves the tone, sentiment, and emotional level of the original. Under 42 CFR 438.10(d)(6) the state must provide, and require MCOs, PIHPs, PAHPs, PCCMs, and PCCM entities to provide, all written materials for potential enrollees and enrollees on stated conditions. Two are easily understood language and format, and a font size no smaller than 12 point. Which vendor is qualified, and whether a rendering is faithful, are the plan's decisions and its translator's. The extract below records them and is reproduced unchanged in both panels.

Before

SPECIMEN, PREPARED BY EDITFAST FOR ILLUSTRATION. NOT A REAL SCOPE OF WORK.
Prepared for Marrowfield Health Plan (fictitious), language services scope of work, enrollee handbook

EXTRACT FROM THE PLAN'S RECORD (reproduced unchanged in both panels)
SW-1 The handbook exists in English and is being translated into Vietnamese and Haitian Creole.
SW-2 The Vietnamese draft was produced by a machine translation system and has not yet been seen by a translator.
SW-3 The Haitian Creole draft was produced by a human translator who has not yet checked it.
SW-4 The plan requires a translator's certification for both languages.
SW-5 The English handbook is set in 11 point type.
SW-6 Vietnamese and Haitian Creole are prevalent non-English languages in the plan's service area.
SW-7 The plan is a Medicaid managed care organization and issues a provider directory and appeal, grievance, denial and termination notices.
SW-8 The plan has not stated whether it is buying full or light post-editing.
SW-9 The plan asks that both handbooks reach a quality comparable to human translation.
SW-10 The plan requires the Haitian Creole handbook to be examined against the English source before delivery.
SW-11 The plan has a Vietnamese-reading reviewer available and wants the Vietnamese handbook read for fluency after post-editing.

3. SCOPE OF LANGUAGE WORK

3.1 The vendor will edit both translated handbooks.

3.2 The vendor will proofread the Vietnamese handbook for fluency.

3.3 The vendor will post-edit the machine output.

3.4 English-language polishing will be carried out after the translator has certified the text.

3.5 The finished handbooks will be set to match the English edition.

3.6 Translation is required for the handbook only.

After

SPECIMEN, PREPARED BY EDITFAST FOR ILLUSTRATION. NOT A REAL SCOPE OF WORK.
Prepared for Marrowfield Health Plan (fictitious), language services scope of work, enrollee handbook

EXTRACT FROM THE PLAN'S RECORD (reproduced unchanged in both panels)
SW-1 The handbook exists in English and is being translated into Vietnamese and Haitian Creole.
SW-2 The Vietnamese draft was produced by a machine translation system and has not yet been seen by a translator.
SW-3 The Haitian Creole draft was produced by a human translator who has not yet checked it.
SW-4 The plan requires a translator's certification for both languages.
SW-5 The English handbook is set in 11 point type.
SW-6 Vietnamese and Haitian Creole are prevalent non-English languages in the plan's service area.
SW-7 The plan is a Medicaid managed care organization and issues a provider directory and appeal, grievance, denial and termination notices.
SW-8 The plan has not stated whether it is buying full or light post-editing.
SW-9 The plan asks that both handbooks reach a quality comparable to human translation.
SW-10 The plan requires the Haitian Creole handbook to be examined against the English source before delivery.
SW-11 The plan has a Vietnamese-reading reviewer available and wants the Vietnamese handbook read for fluency after post-editing.

3. SCOPE OF LANGUAGE WORK

3.1 The Haitian Creole handbook receives a check by the translator, then a revision, which ISO 17100 defines as a bilingual examination of the target language content against the source language content.

3.2 The Vietnamese handbook receives a review after post-editing, which ISO 17100 defines as a monolingual examination of the target language content. Proofreading in that standard's sense examines "the revised target language content," so the word assumes a revision this handbook has not had.

3.3 The Vietnamese draft receives full post-editing under ISO 18587, which that standard defines as post-editing aimed at a product comparable to one obtained by human translation. Light post-editing is defined there as aimed at a merely comprehensible text.

3.4 English-language polishing of the source is scheduled before the translator certifies the target text.

3.5 The finished handbooks are set in a font size no smaller than 12 point, and in easily understood language and format. Those are two of the conditions 42 CFR 438.10(d)(6) requires the state to meet and to require of the entities it names. SW-5 records the English edition at 11 point, which is below that size.

3.6 Translation covers the materials critical to obtaining services, which 42 CFR 438.10(d)(3) lists as, at a minimum, provider directories, enrollee handbooks, appeal and grievance notices, and denial and termination notices.

[Query to the plan: SW-5 records the English edition at 11 point, and SW-4 records that a certification is required. Whether the English handbook is itself an enrollee material under the rule, and what happens if the English source changes after a target text has been certified, are questions for the plan, its counsel, and its translator.]

What changed, and why

WasNowReason
3.1 The vendor will edit both translated handbooks.3.1 The Haitian Creole handbook receives a check by the translator, then a revision, which ISO 17100 defines as a bilingual examination of the target language content against the source language content.SW-10 records that the Haitian Creole handbook is examined against the English source, which is what the standard calls a revision. Editing is not one of the four operations the standard defines. Its notes record bilingual editing as a synonym for revision and monolingual editing as a synonym for review, so the bare word can mean either. SW-3 records that the human draft has not been checked, and the standard defines a check as an examination carried out by the translator.
3.2 The vendor will proofread the Vietnamese handbook for fluency.3.2 The Vietnamese handbook receives a review after post-editing, which ISO 17100 defines as a monolingual examination of the target language content. Proofreading in that standard's sense examines "the revised target language content," so the word assumes a revision this handbook has not had.The word proofread has a narrower meaning here than in general publishing. SW-2 records that no translator has seen the Vietnamese draft, so nothing has been revised and there is nothing to proofread in the standard's sense. SW-11 records the reading the plan actually wants, which the standard calls a review.
3.3 The vendor will post-edit the machine output.3.3 The Vietnamese draft receives full post-editing under ISO 18587, which that standard defines as post-editing aimed at a product comparable to one obtained by human translation. Light post-editing is defined there as aimed at a merely comprehensible text.The standard defines two operations under that name and they are defined to produce different documents. SW-8 records that the plan had not stated which it was buying, and SW-9 records the quality it asks for.
3.4 English-language polishing will be carried out after the translator has certified the text.3.4 English-language polishing of the source is scheduled before the translator certifies the target text.SW-4 records that the plan requires a certification for both languages. The draft put English polishing after certification, and the order of the two steps is a question for the plan and its translator.
3.5 The finished handbooks will be set to match the English edition.3.5 The finished handbooks are set in a font size no smaller than 12 point, and in easily understood language and format. Those are two of the conditions 42 CFR 438.10(d)(6) requires the state to meet and to require of the entities it names. SW-5 records the English edition at 11 point, which is below that size.SW-5 records the English edition at 11 point, which is below the figure the rule states. A clause telling the vendor to match that edition would reproduce the smaller size.
3.6 Translation is required for the handbook only.3.6 Translation covers the materials critical to obtaining services, which 42 CFR 438.10(d)(3) lists as, at a minimum, provider directories, enrollee handbooks, appeal and grievance notices, and denial and termination notices.The rule names four classes of document and calls that list a minimum. SW-7 records that the plan is a Medicaid managed care organization and issues those documents, and SW-6 records both languages as prevalent in its service area.

Final specimen (PDF, 7 KB) Marked-up specimen (PDF, 10 KB)

Specimen prepared by EditFast for illustration only. Not a real document, record or filing. Any resemblance to an actual organization, person or record is unintended. Not legal, regulatory, clinical or professional advice.

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