Handyman Services Editing and Proofreading Services

A customer has a list: a dripping tap, a shelf, a light fitting, a loose bannister and a new socket in the garage. Four of those are yours. One of them is not, and saying so — clearly, without sounding like you are turning down work — is the difference between a business with a good reputation and one that quietly does notifiable electrical work for cash and hopes.

We edit what handyman and multi-trade businesses produce — scope of service documentation and what falls outside it, quotations for lists of small jobs, hourly and fixed price explanations, what-we-do-and-don't-do information for customers, minimum charge and travel documentation, terms of business and payment terms, materials sourcing and mark-up explanations, insurance and qualification information, referral arrangements with trades, and guarantee terms on small works. Our editors work on the boundary of what the business can take on.

The scope statement is what protects a handyman business from the job that should have gone to somebody else, and its failure is a list of things offered with no boundary. A customer who is told the business does "general home maintenance and repairs" will ask for anything, and the awkward conversation happens at the door with the ladder already out. We write these so the boundary is stated as a short list of what is not done and why, in terms of certification rather than competence — since "I could do that and I am not certificated for it, and you would have no paperwork for a house sale" is a better sentence than a vague refusal and it protects the customer's interest as well as the business; so the work that is done is listed specifically enough that a customer can tell in advance, because a list of categories still produces the phone call; so the referral is offered with a name, given that a customer who gets a recommendation stays a customer for the other four jobs; so the hourly rate is explained with what a typical job takes, as an hourly rate with no context makes every quotation feel open-ended; so the minimum charge and its threshold is stated plainly, because a dripping tap that costs £60 to fix needs to have been £60 before the visit; so the materials position is stated, covering whether the customer buys or the business does and any mark-up; and so anything found while on site that is outside scope is reported rather than attempted. Scope statements written this way turn a refusal into a service.

Everything you send is treated in confidence, including terms, pricing and customer information. We are editors rather than trades or regulatory advisers, and we offer no view on qualifications, notifiable work or compliance. What we can do is make the boundary sound like competence rather than reluctance.