Towing and Roadside Assistance Editing and Proofreading Services

A car is recovered from a slip road at midnight. The driver signs something on a phone screen in the rain, the car goes to a yard, and eleven days later there is a bill for four hundred and eighty pounds — the recovery, plus eleven days of storage at thirty pounds a day, which nobody mentioned and which is now more than the recovery itself.

We edit what recovery operators and roadside assistance businesses produce — authorisation and charge disclosure at the roadside, storage charge terms and their daily accrual, recovery quotation and its basis, terms of business and payment terms, release, collection and identification requirements, insurance and third-party billing documentation, police and statutory recovery documentation, abandoned and unclaimed vehicle procedures, damage during recovery and its recording, and customer communications while a vehicle is held. Our editors work on the disclosure made at the roadside.

The roadside authorisation is where a recovery business either treats a stranded driver fairly or profits from a signature obtained in the rain, and its failure is a total for the recovery alone. A driver signing at midnight is agreeing to whatever accrues afterwards and almost never knows it. We write these so the storage charge is stated at the roadside with its daily rate, the day it starts and a worked example of a week, since this is the charge that grows and the one nobody mentions; so the recovery charge is broken into its parts with the mileage and any surcharge, given that "recovery £180" invites a dispute and an itemised figure does not; so what the driver must do to collect the vehicle is stated then and there — the documents, the payment methods, the opening hours of the yard and whether Sunday counts as a storage day — because a driver who cannot collect on Saturday pays for two more days; so the position where an insurer is paying is stated plainly, covering what the insurer covers, what it does not and who is liable if the claim is declined; so the vehicle's condition at recovery is recorded with photographs, as damage disputes after a recovery are otherwise unresolvable; so the unclaimed vehicle procedure is stated with its notice period and the point at which the vehicle may be disposed of; and so the disclosure is legible on a phone screen in the rain, which means short. Disclosures written this way produce fewer disputed invoices.

Everything you send is treated in confidence, including terms, pricing and customer correspondence. We are editors rather than recovery operators or legal advisers, and we offer no view on charges, liens or liability. What we can do is make the storage charge visible before the signature.