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During an inspection reported in a March 2026 warning letter, the Food and Drug Administration found a patient identifier in the source documents of a case a company had already invalidated.1 The company's stated reason was that it "failed to capture the patient identifier."1 The information existed in the papers the company held. It had not reached the record the company built from those papers.
Four elements decide whether a case can be submitted
FDA's E2D(R1) guidance states a minimum. "In order to be eligible for submission to any regulatory authority, ICSRs should have at least these minimum criteria."2 They are at least one adverse event or adverse drug reaction or other observation, at least one suspect or interacting medicinal product, an identifiable patient, and at least one identifiable reporter.2
An older draft guidance is blunter about the consequence of a gap. If any one of the basic elements remains unknown after being actively sought, the draft says the report should not be submitted at all.3 Reports without such information "make interpretation of their significance difficult, at best, and impossible, in most instances."3 The same draft rules out wording too general to act on. A report saying that a patient "experienced unspecified injury" should not be included until something more specific can be determined.3
Actively sought is the operative phrase, and the March 2026 warning letter shows what happens when the seeking stops. A written procedure at that company "did not require follow-up on reported ADEs if consent was not obtained from the reporter."1 The agency's answer was that "PADE regulations do not require the obtaining of consent to acquire additional information."1
The narrative is held to written standards
FDA's E2D(R1) guidance, issued in March 2026, describes what a case narrative has to do. Its objective is "to summarize all relevant clinical and related information," and it "should serve as a comprehensive, stand-alone 'medical story.'"2 Information "should be presented in a logical time sequence; ideally this should be presented in the chronology of the patient's experience, rather than in the chronology in which the information was received."2 Abbreviations and acronyms "should be avoided, with the possible exception of laboratory parameters and units."2 In follow-up reports, "new information should be clearly identified."2
A separate FDA guidance on good pharmacovigilance practices lists eight elements a good case report contains.4 They run from a description of the events and the time to onset of signs or symptoms to any other relevant information.4 Each of the eight has to be located in material a reporter supplied, then set down in an order nobody supplied.
What the coded fields lose has been measured
Researchers have applied natural language processing to FDA's adverse event reporting system. One study looked at age. Across reports from 2002 to 2018, the share missing that value in the structured field "increased from 21.9 to 43.8%."5 Reading the narratives recovered much of it. The tool "identified age for an additional one million ICSRs (10% of the total number of ICSRs from 2002 to 2018)" and cut the missing share to 27 percent overall.5
A second study, by scientists in FDA's Center for Drug Evaluation and Research, covered 15,321,967 reports filed between 1968 and 2020.6 Gender was missing from the structured field in 11.0 percent of them.6 Narrative text supplied a gender value for 472,000 reports whose coded field had none.6
That second study is also a check on any claim that a narrative preserves everything. Weight, ethnicity, and race were missing from the structured field in 77.9 percent, 99.4 percent, and 99.2 percent of reports.6 Among those, more than 95 percent were missing the same information from the narrative.6
Duplicate reports: matching prose, disagreeing fields
A 2025 study in the journal Drug Safety sampled 2,297 reports and classified 901 of them, or 39 percent, as duplicates falling into 237 unique duplicate sets.7 Within those sets, only 16 percent showed "concordance of all 7 data elements."7 The narratives behaved differently. The "median similarity score for the duplicate pairs was 0.87 compared to 0.48 for non-duplicate pairs."7 Inside a duplicate set the prose stayed close and the coded fields did not.
The sponsor's judgments, and the prose around them
Seriousness, expectedness, and causality are settled by the sponsor's safety physicians and regulatory reviewers. We neither make them nor check them. Everything else on the page is text.
In a case narrative we read for the order of events, for an abbreviation used before it is expanded, and for a date in the prose that disagrees with a date in the structured fields. We read for one spelling of a product name held across a submission. A periodic report is itself required to contain "a narrative summary and analysis of the information in the report," so the same reading applies at the aggregate scale.8 Client submissions are confidential throughout the job.
Cases arriving from other countries are written under a rule that shapes the work. FDA guidance asks that all report data elements be completed in English, and it names two exceptions.9 They are the reaction as reported by the primary source in the native language, and the case summary and reporter's comments in the native language.9 An English narrative is therefore built alongside the reporter's own words. The electronic format is bounded almost everywhere. The two comment fields that accompany the narrative carry ceilings of 20,000 characters each, and FDA's compatibility appendix recommends that systems "support the case narrative section with no size limitation."10
References
- US Food and Drug Administration, Warning Letter to Novo Nordisk Inc., FDA Ref. No. 26-HFD-45-03-01, 5 March 2026. https://www.fda.gov/inspections-compliance-enforcement-and-criminal-investigations/warning-letters/novo-nordisk-inc-717576-03052026 ↩
- US Food and Drug Administration, E2D(R1) Postapproval Safety Data: Definitions and Standards for Management and Reporting of Individual Case Safety Reports, guidance for industry, March 2026. https://www.fda.gov/media/176977/download ↩
- US Food and Drug Administration, Draft Guidance for Industry: Postmarketing Safety Reporting for Human Drug and Biological Products Including Vaccines, March 2001. Not finalized. https://www.fda.gov/media/72504/download ↩
- US Food and Drug Administration, Good Pharmacovigilance Practices and Pharmacoepidemiologic Assessment, guidance for industry, March 2005. https://www.fda.gov/media/71546/download ↩
- Pham P, Cheng C, Wu E, Kim I, Zhang R, Ma Y, Kortepeter CM, Munoz MA. Leveraging Case Narratives to Enhance Patient Age Ascertainment from Adverse Event Reports. Pharmaceutical Medicine. 2021;35:307-316. https://link.springer.com/article/10.1007/s40290-021-00398-5 ↩
- Dang V, Wu E, Kortepeter CM, Phan M, Zhang R, Ma Y, Munoz MA. Evaluation of a natural language processing tool for extracting gender, weight, ethnicity, and race in the US Food and Drug Administration Adverse Event Reporting System. Frontiers in Drug Safety and Regulation. 2022;2:1020943. https://www.frontiersin.org/journals/drug-safety-and-regulation/articles/10.3389/fdsfr.2022.1020943/full ↩
- Janiczak S, Tanveer S, Tom K, Zhang R, Ma Y, Wolf L, Munoz MA. An Evaluation of Duplicate Adverse Event Reports Characteristics in the Food and Drug Administration Adverse Event Reporting System. Drug Safety. 2025;48(10):1119-1126. https://link.springer.com/article/10.1007/s40264-025-01560-7 ↩
- Office of the Federal Register, Electronic Code of Federal Regulations, 21 CFR 314.80, Postmarketing reporting of adverse drug experiences. https://www.ecfr.gov/current/title-21/chapter-I/subchapter-D/part-314/subpart-B/section-314.80 ↩
- US Food and Drug Administration, Regional Implementation Guide for E2B(R3) Electronic Transmission of Individual Case Safety Reports for Drug and Biological Products, August 2024. https://www.fda.gov/media/180748/download ↩
- US Food and Drug Administration, Guidance for Industry: Appendix I(B) to the ICH E2B(R3) ICSRs Implementation Guide, Backwards and Forwards Compatibility, April 2022, Revision 1. https://www.fda.gov/media/81913/download ↩
A worked example: Individual Case Safety Report Narrative
Case narrative, postmarketing safety report
Case narratives are assembled as information arrives. A first call produces a few lines. A follow-up adds an age and an admission date, and a second follow-up adds an outcome. The narrative grows in that order because that is the order in which somebody typed it. FDA's E2D(R1) guidance asks for the opposite arrangement. Information "should be presented in a logical time sequence." The ideal is "the chronology of the patient's experience, rather than in the chronology in which the information was received." The same guidance asks that abbreviations "be avoided, with the possible exception of laboratory parameters and units." A second recurring fault is information that exists in the source document and never reaches the narrative built from it. In a March 2026 warning letter the Food and Drug Administration recorded a case invalidated because a company "failed to capture the patient identifier." The agency stated that it found that identifier in the source documents for the case. Nothing below concerns whether the case is reportable or what the events mean. Seriousness, expectedness, and causality are the sponsor's determinations and arrive with the copy.
Before
SPECIMEN, PREPARED BY EDITFAST FOR ILLUSTRATION. NOT A REAL RECORD.
CASE NARRATIVE (draft) - Calder Therapeutics (fictitious) - Product: sertivane tablets
Case received 14/03/26 from pharmacist. Pt reported SOB and CP. Hx of HTN. Reporter did not provide pt identifier at intake.
F/U 20/03/26: pharmacist confirms pt is 62 yo F, adm. to hosp. 12/03/26, d/c 15/03/26. Drug started 02/03/26, 10 mg BID. Conmeds: amlodipine.
F/U 02/04/26: pt recovered, no sequelae reported. Pharmacy fax of 14/03/26 on file.
After
SPECIMEN, PREPARED BY EDITFAST FOR ILLUSTRATION. NOT A REAL RECORD.
CASE NARRATIVE - Calder Therapeutics (fictitious) - Product: sertivane tablets
Patient identifier CT-2026-0417 appears on the pharmacy fax dated March 14, 2026, which is the source document for this case.
The patient is a 62-year-old woman with a history of hypertension. She was taking amlodipine as a concomitant medication. She began sertivane tablets, 10 mg twice daily, on March 2, 2026.
On March 12, 2026 she was admitted to the hospital reporting shortness of breath and chest pain. She was discharged on March 15, 2026.
A pharmacist reported the case to Calder Therapeutics on March 14, 2026. In a follow-up contact on March 20, 2026 the pharmacist supplied the patient's age and sex and the admission and discharge dates. In a second follow-up on April 2, 2026 the pharmacist reported that the patient had recovered with no sequelae.
What changed, and why
| Was | Now | Reason |
|---|---|---|
| Case received 14/03/26 from pharmacist. Pt reported SOB and CP. Hx of HTN. | The patient is a 62-year-old woman with a history of hypertension. | The draft opens on the day the report arrived. The guidance asks for the chronology of the patient's experience, which begins with the history and the medication rather than with the phone call. |
| SOB and CP | shortness of breath and chest pain | Abbreviations are to be avoided outside laboratory parameters and units. A narrative that has to stand alone cannot rely on a reader supplying them. |
| adm. to hosp. 12/03/26, d/c 15/03/26 | admitted to the hospital on March 12, 2026, and discharged on March 15, 2026 | Neither abbreviation is expanded anywhere in the narrative. An all-numeric date is read as March 12 in one country and as December 3 in another, and the narrative gives the reader no key. |
| Reporter did not provide pt identifier at intake. | Patient identifier CT-2026-0417 appears on the pharmacy fax dated March 14, 2026, which is the source document for this case. | The narrative recorded an absence at intake and was never revised when the source document arrived. The value was on the fax already on file. |
| F/U 02/04/26: pt recovered, no sequelae reported. | In a second follow-up on April 2, 2026 the pharmacist reported that the patient had recovered with no sequelae. | The guidance asks that new information in follow-up reports be clearly identified. A label of F/U with a date does not say who supplied what. |
Final specimen (PDF, 4 KB) Final specimen (PDF, 4 KB) Marked-up specimen (PDF, 5 KB)
Specimen prepared by EditFast for illustration only. Not a real document, record or filing. Any resemblance to an actual organization, person or record is unintended. Not legal, regulatory, clinical or professional advice.
Key Drug Safety and Pharmacovigilance vocabulary
- Adverse drug experience
- Serious adverse drug experience
- Unexpected adverse drug experience
- Individual case safety report
- Minimum criteria for reporting
- Identifiable reporter
- Identifiable patient
- Suspect product
- Concomitant medication
- Case narrative
- Chronology of the patient's experience
- Stand-alone narrative
- Source document
- Patient identifier
- Structured data field
- Free-text field
- Verbatim term
- MedDRA preferred term
- System organ class
- Coding convention
- Seriousness criterion
- Expectedness assessment
- Reference safety information
- Company core data sheet
- Causality assessment
- Dechallenge
- Rechallenge
- Time to onset
- Follow-up report
- 15-day Alert report
- Expedited report
- Periodic adverse drug experience report
- Line listing
- Data lock point
- Signal detection
- Disproportionality analysis
- ICH E2B data element
- Native language element
- Duplicate case report
- Form FDA 3500A
- MedWatch
- Literature case
- Query letter
- Case completeness
Drug Safety and Pharmacovigilance Word Challenge
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