Landlord and Tenant Disputes Editing and Proofreading Services

A tenant withholds part of the rent because the heating has been broken since November and the landlord has not fixed it. At the hearing the tenant describes months of cold, several phone calls, and a landlord who kept promising. The adjudicator asks when the landlord was first notified in writing, what exactly was reported, and what was said in reply. The tenant has the messages on their phone but no dated list, and answers from memory. The landlord produces a folder. The heating really was broken, and the record of it belonged to the other side.

We edit what people write in disputes with a landlord or tenant — notice letters and formal demands for repair, responses to eviction and possession notices, applications and evidence statements for tenancy tribunals, deposit dispute submissions and scheme correspondence, rent arrears and payment plan proposals, chronologies of communication and repair history, witness statements from neighbours or visitors, and letters proposing settlement or mediation. Our editors work on the chronology an adjudicator uses to decide who to believe.

The dated chronology is what turns a remembered dispute into something an adjudicator can weigh, and its failure is a narrative of how bad it has been where the decision-maker needs dates. We work through these so every contact is listed as a dated entry with the method, what was actually said, and what the other party replied, since an adjudicator deciding between two accounts will prefer the one that can be checked over the one that is merely sincere; so each entry points to the specific document that proves it — message screenshot, letter, email, receipt — labelled so it can be found without hunting, because evidence a decision-maker cannot locate does not count in your favour; so what you asked for at each point is stated, given that a dispute frequently turns on whether the other party was actually told what the problem was and given a chance to fix it; so the entries where nothing happened are included, since a four-month gap in which you heard nothing is often the strongest part of the record and disappears from a narrative account; and so your own conduct is set out with the same precision as theirs, because an adjudicator who finds one part of your account overstated will discount the rest, and a chronology that includes the month you paid late is more credible than one that does not. Chronologies written this way let the record speak instead of your memory.

Everything you send is treated in confidence, including tenancy details, correspondence and personal circumstances. We are editors rather than housing advisers, advocates or lawyers, and we offer no view on your rights, your obligations or the merits of your dispute. What we can do is make sure your account is set out so it can actually be followed.