Insurance Technology Editing and Proofreading Services

Insurance is a product made entirely of language, and technology has not changed that — it has only increased how fast the language reaches people. A policy summary rendered in an app, a quote journey that asks about previous claims, an automated decline: each of these is a legal communication delivered to a consumer who is often buying under time pressure and rarely reads past the price. Regulators in most markets now assess whether a customer could reasonably understand what they bought, which turns clarity from a courtesy into a compliance question.

We edit what insurers, brokers and insurtech companies produce — policy wordings and summaries, insurance product information documents, quote and application journey copy, underwriting question sets and disclosure prompts, claims notification and first notice of loss flows, claims decision letters including declines and partial settlements, renewal and mid-term adjustment communications, complaints handling correspondence, broker and distribution documentation, API and integration documentation for embedded insurance, actuarial and pricing model documentation, regulatory submissions and fair value assessments, and marketing material for regulated products. Our editors check that the summary does not promise what the wording excludes, and that every question in a journey can be answered accurately by a customer who does not know insurance vocabulary.

The decline letter is where insurance writing is judged most harshly, and where the most complaints originate. A claim has been refused, the customer is already in the situation the policy was meant to cover, and the letter typically opens with a paragraph of regret, cites clause references without quoting them, and states the outcome in the passive voice. We rewrite these so the decision appears in the first sentence, so the specific policy wording relied on is quoted rather than merely cited, so the letter explains how that wording applies to what actually happened rather than restating it, and so the route to challenge — internal review, the ombudsman, the deadline — is given plainly rather than in small print. Insurers who write declines this way see fewer escalations, not more, because most complaints are about not understanding the reason rather than disagreeing with it.

Everything you send is treated in confidence, including policy documents under development, claims correspondence and pricing documentation. We are editors rather than compliance advisers and cannot sign off regulatory suitability, but we can make your documents readable and internally consistent, and we work regularly with teams writing in English as an additional language.