Third-Party Logistics Editing and Proofreading Services

The service agreement promises 99% on time. The provider reports 99.2% and the client's own customers are complaining about late deliveries. Both parties are looking at the same month. The provider measures from the moment an order is released to the warehouse; the client means from the moment their customer clicked. Between those two points sits an overnight batch job, and nothing in the agreement acknowledges that it exists.

We edit what third-party logistics providers and their clients produce — service level agreements and their measurement definitions, monthly performance reports and review packs, implementation and onboarding documents, standard operating procedures for client accounts, rate cards and activity-based charging schedules, exit and transition plans, and the correspondence that follows a service failure. Our editors work on definitions that decide whether a relationship works.

The measurement definition inside a service level agreement is what determines whether the numbers mean anything, and its failure is a percentage with no statement of what it counts. Two parties can meet a target and both be right. We work through these so the clock's start and stop are defined as observable events with a system named against each, since order received, order released and order downloaded are three different moments and often three different days; so exclusions are listed exhaustively rather than referred to as agreed exceptions, because every excluded category is a dispute deferred; so the unit of measurement is stated — order line, order, consignment or parcel — given that the same month scores differently on each and a split delivery is where they diverge; so partial performance is defined, as an order shipped complete except for one line is either on time or not and the agreement has to say; so the source data is named with who extracts it and when, since a report the client cannot reproduce becomes an argument about the report; so the review meeting has a stated purpose and a decision to make rather than a pack to present; and so the remedy is proportionate and actually triggerable, because a service credit nobody has ever claimed is not a mechanism. Agreements written this way survive their second year.

Everything you send is treated in confidence, including contracts, performance data and client information. We are editors rather than logistics, procurement or contract specialists, and we offer no view on performance, liability or any commercial dispute. What we can do is make both parties count the same thing.