Restoration and Remediation Editing and Proofreading Services

A pipe burst in the flat above. The insurer has appointed you, the policyholder is living upstairs at their sister's, and everybody has a different picture of what "putting it right" means. The policyholder is imagining the kitchen they had before the water, which was fifteen years old. The insurer is thinking about indemnity. You are thinking about what is in the scope. Those three pictures diverge at exactly the point somebody has to write a document.

We edit what restoration and remediation contractors produce — scopes of work and what is excluded, drying and moisture monitoring records, completion criteria for drying and their evidence, policyholder-facing explanations of the process and its stages, insurer reporting and cost documentation, betterment and contribution explanations, contents handling, storage and inventory documentation, alternative accommodation and disturbance correspondence, specialist works documentation for mould, fire and contamination, and handover and warranty documentation. Our editors work on the gap between three different pictures of the same job.

The scope of works and its exclusions is where a restoration job becomes either a managed process or a running dispute, and its failure is describing what will be done without describing what will not. A policyholder reads a scope listing works and assumes anything not listed is either included or was never damaged. We write these so the excluded items are stated explicitly and grouped by reason — outside the damage area, pre-existing and not caused by this event, betterment the policyholder has chosen, or not covered under the policy — since the reasons are entirely different and lumping them together makes all of them feel like a refusal; so anything that will visibly not match afterwards is named before the work starts, because a new floor in one room beside an old floor in the next is the commonest source of complaint and it is entirely predictable; so the sequence and its likely duration is given with the dependencies, particularly the drying period, given that a policyholder who understands why nothing is happening in week three is not the one who telephones daily; so the point at which decisions are theirs is marked, with what happens to the timetable if a decision is late; so any contribution the policyholder must make is stated as a figure with what it buys; and so the person to contact is named. Scopes written this way keep the three pictures aligned.

Everything you send is treated in confidence, including scopes, insurer correspondence and policyholder information. We are editors rather than loss adjusters, surveyors or insurance advisers, and we offer no view on policy cover, liability or scope. What we can do is make the document say what is not being done and why.