Fintech Editing and Proofreading Services

Fintech companies are built to look like banks and are usually not banks, and almost every reputational problem in the sector grows out of that gap. Customers assume the protections they are used to. Journalists assume it too, right up to the moment an account is frozen or a partner fails, and then the question becomes what the company told people it was. Answering that clearly is uncomfortable in a market where competitors are being vague, which is precisely why doing it well is worth so much.

We edit what fintech companies produce — app and onboarding copy, terms of service and customer agreements, regulatory status and permissions disclosures, safeguarding and money-protection explanations, fee and foreign exchange pricing disclosures, account freeze, review and closure communications, fraud warnings and scam education, API and partner documentation for embedded finance, bank partnership and programme manager agreements, investor updates and fundraising material, licence applications and regulatory correspondence, service status and incident communications, and complaints handling and final response letters. Our editors check that the description of what the company is stays consistent across the app store listing, the website, the terms and the customer service scripts.

The regulatory status disclosure is the sentence the whole business rests on, and most firms bury it in a footer. A customer needs to know, in language they will actually parse, whether they are dealing with a bank, an e-money institution, an agent of somebody else, or an unregulated technology company introducing a regulated partner — and what each of those means for their money if the company stops trading. We write these so the status is stated where the customer signs up rather than only in the terms, so the protection that does apply is named accurately and the one that does not is named too, and so the entity actually holding the money is identified, since customers of a well-known brand are frequently the customers of a licensed partner they have never heard of. Firms fear this disclosure costs conversion. In practice it costs very little, and it is the difference between a difficult week and an existential one when something goes wrong in the sector and every customer starts asking.

Everything you send is treated in strict confidence, including partner agreements, licence applications and unreleased product material. We are editors rather than legal or regulatory advisers, and financial promotions and customer terms must be approved by your compliance function or authorised approver. What we can do is make the writing clear, consistent and accurate about what your company actually is.