Dry Cleaning Editing and Proofreading Services

A customer brings in a jacket with a wine stain and a label that has been washed illegible. It might clean perfectly. It might lose its shape, or the shoulder pads might dissolve, or a stain that has been there for two years might turn from red to permanent brown. All of that is knowable at the counter by somebody experienced, and almost none of it is said, because saying it takes ninety seconds and the queue is four deep.

We edit what dry cleaners and garment care businesses produce — intake records and risk disclosure at the counter, item condition and description documentation, stain and treatment information for customers, care label and unlabelled garment procedures, terms of business and liability documentation, specialist item documentation such as wedding dresses, leather and curtains, collection, storage and uncollected item terms, damage claim and compensation correspondence, pricing and turnaround information, and customer guidance on stain first aid. Our editors work on the ninety seconds at the counter.

The intake record and its risk disclosure is what protects a dry cleaner and an honest one protects the customer too, and its failure is a ticket with a garment type on it. "1 jacket" is a receipt, not a record. We write these so the item is described well enough to be identified, with the colour, the make where visible, the fabric where known and any distinguishing feature, since the argument that begins with "that is not my jacket" is unwinnable without it; so the existing condition is recorded specifically — the marks, the wear, the missing button, the shine on the seat, the loose lining — because a garment returned with a fault that arrived with it is the most common complaint in the trade; so the risks with this garment are named at intake rather than in general terms, covering unlabelled items, old stains, delicate trims, beading, leather panels and anything previously treated at home; so the customer's decision is recorded where a risk has been accepted, in a sentence they have read rather than a signature on small print; so the honest prognosis on the stain is given — likely to come out, may lighten only, or almost certainly permanent — as this is what customers most want and least often receive; so the position on unlabelled garments is stated, since these carry the highest risk and cleaning them at the customer's request is legitimate if it is on the record; and so the uncollected items period and what happens then is stated at intake. Records written this way settle disputes at the counter.

Everything you send is treated in confidence, including terms, records and customer correspondence. We are editors rather than textile specialists or legal advisers, and we offer no view on cleaning methods, garment risk or liability. What we can do is get the ninety seconds onto the ticket.