Courier and Last-Mile Delivery Editing and Proofreading Services

The tracking says delivered, left in a safe place, with a photograph of a doorstep. The customer says nothing arrived. The photograph shows a door that could be almost any door on that street, taken at an angle that includes no number, no landmark and no parcel in relation to anything. The delivery may well have happened. Nothing in the record can show it.

We edit what courier and last-mile operators produce — safe place and delivery instruction systems, proof of delivery standards and driver guidance, failed delivery and card wording, customer notification and rescheduling messages, driver handheld prompts and their wording, claims and investigation documentation, and the responses sent to a customer reporting a missing parcel. Our editors work on evidence created in eleven seconds at a doorstep.

The safe place instruction and its proof of delivery is what decides a missing parcel claim, and its failure is a photograph that proves a doorstep exists. A photograph is only evidence if it locates the parcel. We work through these so the driver instruction specifies what must be in the frame — the parcel, and something that identifies the address, such as the number, the door and a fixed feature — since a close-up of a package on a mat is compatible with any address in the country; so the safe place is captured from the customer as a specific place rather than as a permission, because "leave in a safe place" delegates a judgement and "in the green bin to the left of the porch" is an instruction; so the customer's instruction is shown to the driver at the door rather than only in the system, given that this is where it has to be acted on; so what a driver must not do is stated — over a fence, behind a gate they cannot reopen, visible from the street — as these produce most of the genuine losses; so the failed delivery card says what will actually happen next with a date rather than inviting the customer to arrange something; so the notification that a parcel has been left includes the photograph and the place in words, since a customer who reads "in the green bin" finds it and one who sees a photograph of a wall does not; so the investigation asks the driver for what they remember while it is same-day; and so a claim decision states what the evidence showed. Systems written this way settle disputes and lose fewer parcels.

Everything you send is treated in confidence, including delivery records, claims data and customer correspondence. We are editors rather than logistics or claims specialists, and we offer no view on deliveries, losses or any claim. What we can do is make the evidence prove something.