Taxi and Limousine Editing and Proofreading Services

A passenger is quoted forty-five pounds to the airport and pays sixty-eight. The driver has done nothing wrong: there were roadworks on the usual route, the passenger asked for a second pick-up, and the airport charges the vehicle six pounds to enter the drop-off zone. Every extra was legitimate. None of them was mentioned when the number forty-five was said out loud, and the passenger will remember it as being overcharged.

We edit what taxi, private hire and chauffeur operators produce — fare quotations and booking confirmations, tariff and surcharge explanations, terms of hire and account customer agreements, driver guidance on quoting and charging, complaint responses and refund decisions, licensing and compliance documentation, and the wording used to confirm a job by text message. Our editors work on the number a customer will remember.

The fare estimate and what changes it is where trust in a taxi firm is made or lost, and its failure is a single figure quoted without its conditions. A passenger does not dispute a fare; they dispute a surprise. We work through these so the estimate states what it assumes — the route, the time of travel, the number of passengers, whether the meter is running — since an estimate that hides its assumptions is a promise; so the things that will change it are listed with their amounts rather than described as extras, because a five-pound airport charge stated in advance is a fact and stated afterwards is a scam; so waiting time is given with its free period and its rate, given that this is the charge passengers understand least; so the tariff change at a specific hour is named with the hour, as a booking at ten past midnight is a different tariff and nobody mentions it at the time of booking; so account customers get the charging basis in writing before the first job, since a monthly invoice is where these arguments surface; so a complaint response reconstructs the fare line by line rather than defending the total; and so the confirmation is short enough to be read in a text message. Estimates written this way produce repeat customers.

Everything you send is treated in confidence, including tariffs, customer details and complaint correspondence. We are editors rather than licensing, regulatory or transport specialists, and we offer no view on fares, licensing or any dispute. What we can do is make the number arrive with its conditions attached.