Window Cleaning Editing and Proofreading Services

A window cleaner comes every six weeks for eight pounds. This month the customer complains that the frames are still dirty, the conservatory roof has not been touched, and the two windows at the back are streaked — and every one of those is outside what eight pounds buys, has always been outside it, and was never written down because the arrangement began with a knock at the door in 2019.

We edit what window cleaning businesses produce — service specifications and what each visit includes, frequency and pricing documentation, access limitation and unreachable window documentation, conservatory, gutter and fascia service descriptions, pure water and traditional method explanations, terms of business including access and payment, non-access and missed visit terms, weather and rescheduling communications, commercial contract and site documentation, and customer communications about price changes. Our editors work on the list that says what eight pounds buys.

The service specification is what stops a window cleaning round drifting into resentment, and its failure is a price with no list. A customer paying for "window cleaning" has an idea of what that includes and the cleaner has another, and neither has ever been compared. We write these so the specification names what is cleaned every visit — the glass, and whether the frames, the sills, the doors and the glass in the doors are included — since frames are the single most common disagreement in the trade and the answer is legitimate either way as long as it is stated; so the windows that cannot be reached are named individually with the reason, given that a customer who knows the two above the conservatory need a ladder that will not stand there stops expecting them; so the extras are listed with their prices and their intervals, covering the conservatory roof, the gutters, the fascias and the inside, because these are the requests that arrive at the door and get done for nothing or not at all; so what pure water cleaning looks like immediately afterwards is explained, as windows left wet to dry look worse for an hour and this generates complaints from customers who have only had traditional cleaning; so the access requirement is stated, including gates, dogs and parked cars, with what happens when access fails; so the payment method and timing is stated, since this is a trade where an unpaid round becomes uncollectable quickly; and so the price review is stated as an annual event rather than arriving unannounced. Specifications written this way keep a round for a decade.

Everything you send is treated in confidence, including terms, pricing and customer correspondence. We are editors rather than window cleaners or safety advisers, and we offer no view on methods, access or working at height. What we can do is write down what the price includes before somebody expects more.