Electronics Manufacturing Editing and Proofreading Services

A component goes end of life. The manufacturer publishes a notice, the distributor forwards it, and somewhere in a customer's engineering department it arrives in an inbox alongside four hundred other emails. Eleven months later a production line stops, and the investigation finds that the notice was received, was technically complete, and told nobody what they actually needed to know: which of their products this affects and by when they have to act.

We edit what electronics manufacturers and suppliers produce — product change notifications and end-of-life notices, last-time-buy communications and their deadlines, bill of materials and approved vendor documentation, component substitution and cross-reference documentation, obsolescence management plans, engineering change notices and their impact statements, process change notifications to customers, test and inspection documentation, lifecycle and longevity commitments, and customer-facing technical support content. Our editors work on the notice that has to produce action in somebody else's organisation.

The product change notification is where a supplier either protects a customer or discharges an obligation, and its failure is describing the change from the supplier's point of view. A notice explaining that a die has been moved to a new fab and the datasheet parameters are unchanged is complete, accurate and unactionable. We work through these so the affected parts are listed by the customer's own identifiers wherever possible, since the recipient's first task is otherwise to cross-reference a list of part numbers against their own systems and that task is what gets deferred; so the dates are given as three separate deadlines — last order date, last shipment date, and the date after which no support exists — because these are frequently months apart and only one of them is a deadline the customer can plan to; so what has actually changed is stated in terms of what could go wrong at the customer's process, covering solderability, moisture sensitivity level, package dimensions, marking and any parametric shift, rather than as a statement that the change is minor; so any requalification the customer may need is named, given that "no customer action required" is a judgement about their process that the supplier cannot make; so the recommended replacement is given with what differs, and any part where no replacement exists is flagged first; and so the acknowledgement route and the escalation contact are stated. Notices written this way stop lines from stopping.

Everything you send is treated in confidence, including product roadmaps, change notices and customer information. We are editors rather than component or reliability engineers, and we offer no view on changes, equivalence or requalification. What we can do is make the notice produce action rather than filing.