Travel Agencies Editing and Proofreading Services

A travel agency's value is most visible on the worst day. Anybody can book a flight; what an agent sells is that when the airline collapses, the volcano closes the airspace, the hotel is not what the website showed, or a traveller is hospitalised abroad, there is somebody whose job it is to fix it. That proposition depends entirely on a set of protections most customers do not understand and most agencies describe in a footer as a licence number and a logo.

We edit what travel agencies, tour retailers and travel management companies produce — booking confirmations and their terms, financial protection statements and what they cover, supplier failure and insolvency information, booking condition summaries, quotation and itinerary documents, terms of business and agency versus principal explanations, amendment and cancellation charge schedules, insurance and its exclusions, passport, visa and entry requirement guidance, health and vaccination information, disruption and emergency assistance procedures, corporate travel policy documentation, complaint handling and dispute resolution material, and marketing and enquiry-handling copy. Our editors work on the promise the agency is actually making.

Financial protection is the agency's core product and is almost never explained. A customer sees a logo and assumes everything is covered; in fact protection typically depends on how the booking was assembled, and a package is protected in ways a flight plus a separately booked hotel is not. The customer discovers the distinction when a supplier fails. We write these so the confirmation states, for this specific booking, what is protected, by which scheme, and what would happen if each supplier failed — the flight, the hotel, the transfer — since the answer differs and only the agency knows; so the difference between acting as agent and as principal is explained in terms of consequence rather than as a legal category; so what the customer must do to be covered is stated, including paying the agency rather than the supplier directly; so the emergency contact is a number that is answered at three in the morning with the name of who answers it; and so the exclusions in the recommended insurance are named rather than referenced. That document is the reason to use an agent, and most agencies have never written it.

Everything you send is treated in confidence, including customer bookings, supplier terms and commercial arrangements. We are editors rather than travel, legal, insurance or regulatory advisers, and we offer no view on financial protection requirements, package travel regulation, insurance cover or any booking. What we can do is make the protection you provide legible to the customer buying it.